Favorite family-friendly destinations include Florida, Texas, and cruising. Sephats Tours intends to provide travel and adventure packages to tourists primarily in the Southern region, but also the whole of Botswana. By submitting this form, you are consenting to receive email communications from Professional Travel, Inc. I was more than impressed with the service I received to correct a travel issue, and further impressed with the communication and follow-up to ensure I was made aware of the status. Working in this industry gives me the chance to plan vacations for people that are sometimes out of this world! Thank you, Professional Travel! I just wanted you to know you have a diamond there in your office, and I will continue to rely on her! Although the on-line booking process was adequate, personal service was lacking and I dealt with frequent complaints from our travelers. Knowing I was in for a long night, I called the emergency 24-hour number for Professional Travel. As a major sports organization, our travel needs are very diverse and demanding. 50 Really Good Name Suggestions for Your Travel Agency Business. There are few providers of hard-adventure travel to upscale clients. Last evening after work hours, I had a crazy situation on a ticket, and your agents were so helpful and courteous in taking care of getting the situation resolved with Delta. Thank you! (Pub Street) It costs 5 dollar and the driver waited there untill we finished our dinner at the Red Piano. In a recent Facebook ad campaign for Nordic TUI, the travel agency used video, carousel ads, and link ads, resulting in a 55x return on ad spend. Over two days, I tried to book a flight to get ahead of the storm and was on the phone with your associates continually. | Global Polymer Manufacturer & Distributor, Traci M. | North American Insurance Company, Gene C. But here’s how. An Australian guy I met at Angkor Wat even asked to join me cause he didn’t understand his guide and Chamnan he understood very well! Within 90 seconds, we were in the car ready to begin our trek home. We were brought to our hotel. I decided to visit Ankgor Wat first. Every time I reach out for help with my travel needs for the VPs, your team does an excellent job! | North American Health Care Provider, Nigel A. Travel can be challenging, but working with a company like Professional Travel is a delight and makes it not as burdensome. In return, the Company agrees to pay the Travel Agency commissions … Beginning in 2008, our company began using travel sites managed by American Express and Expedia. In fact, that will be a key exercise when we look at the company’s opportunities. She stayed in contact with me throughout the day on the status of my travelers’ flight and delay, and since she couldn’t get a confirmation from the airlines as to the flight schedule, she made the decision to hold seats on the flight departing the following day as a back-up. Whenever I call in to your wonderful service, I know that I am going be satisfied. | National Auto Insurance Company, Lindsey F. I am truly grateful. However, the mandate was enforced. Travel agencies attempt to create repeat customers who … Was sad to say goodbye to these two lovely people.Derleng as a specialist operator is simply brilliant right from the prompt, reliable and detailed itinerary they provided. Then I called Protrav. Over the past few weeks, she has helped me with multiple last minute, crazy flights and she does it all with a cheerful attitude, even when I know it is a lot of work for her. After your agent got me waitlisted for an early morning flight, she checked the status for me overnight and again at 5:30 am and stayed in contact with me all morning to make sure that I made it on the plane. Most people who have complaints about a travel agency end up posting on a thread in this forum with their issues. Dara Sur is fantastic and upon request provided Thuna and Pissa as our guides. She handled everything calmly, professionally and even with a bit of humor! So, it may not come as a surprise that they’re doing well. Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations | Professional Football Team, Sue C. | North American Marketing Firm, Ronald C. Cindy N. Our expert-certified vacation travel template lets you get to know your target audience better and see what factors go into planning a trip. Almost EVERY OTA has a thread on this forum already. Our old TMC never saved us money on international flights and the agents were not experienced. The majority was by far airlines which I imagine is because they have a significantly higher budget. TUI is the world’s largest travel and tourism agency. The ads were based on the following companies. He did take us a little "off the beaten path" at the sites, however, so it was a very enjoyable tour. Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review. | Global Engineering Company, Nancy C. In general, there are two ways to travel, first is joining the travelling agency, and another is individual tourism. However, through the due diligence of the agents at Professional Travel, you were able to find me a seat on the last flight out of all of New England. 2. But at the same time, don’t underestimate the potential of a strong independent agency where relationships with suppliers are direct and first-hand. We are very pleased to be partnering with Professional Travel and feel that we are always treated expeditiously and with cost savings in mind. | Global Business Services Provider, Sarah M. (see another review) We were picked up at the airport on time by our driver and guide, Chamnan, for the next three days. Saving exceeded our expectation and we found ourselves a model for travel efficiency across our parent network. You would like to assess an agency's strengths, weaknesses, effectiveness, ability to deliever in a timely manner, etc. Setting up a travel agency? | Major League Baseball Team, Karen D. Your team functions well on many levels. Within 60 seconds, they had set us up with a rental and sent the receipt and confirmation to my email while we were still on the phone. Whenever we need to book an extraordinary flight — sometimes >$10k — we reach out to see if our points can be used. Because of ProTrav, we were able to get back home that night and make the numerous meetings that we would have otherwise missed the next day. The requests were all via email and our agent was responding long after 5:00 pm. | Global Design-Build Firm, Bette P. The best travel agency. Could someone please tell me how. Professional Travel is excellent and allowed me to make a flight change on short notice at a significant savings, all in the midst of a hectic hurricane event. She looked at quite a few flight options and stayed on the phone with me to make sure I would make the flight she found. JoyRide Travel, Inc has some great travel blog ideas based on lists. Despite being under the gun and MANY, MANY changes in travel for my executive as we attempted to book her travel during the threat of weather (and over a 2-hour period), the agent was the epitome of professionalism! Our guide had great knowledge and his English was good. We did many things from the unbelievably structured Angkor ruins, thousand linga waterfalls on top of mountains, tonle sap lake, night market, old market and so many more. I would recommend Professional Travel to any other business that needs to improve their managed travel processes and reduce core travel costs. | Medical Equipment Engineering Company, Laura B. | Leading Engineering Firm, Micah S. Travel Agency Objectives. We booked the 4D-3N tour. Kudos to the ProTrav team for a job very well done! Yet, as specializing becomes increasingly important for travel agents to set themselves apart from booking online, so does developing a fee structure that complements your specialty and resonates with the kind of clients you attract (or hope to attract). Although all of my experiences to date with Professional Travel have been great, her calm demeanor made a very tense situation an incredible one. One of the most important aspects of a SWOT analysis for travel agencies is very simply the act of planning: the analysis makes you take a good look at your positioning in the market. Sadly most of the features can only be found in premium templates. It was a great trip to Siem Reap with friends, i really enjoyed exploring the old temples in... A tough ticket! Thank you, thank you, thank you.Chris, Margaret & Tiffany. | Multinational Insurance Company, Felicia M. I was going to miss my connection, so I called ProTrav and the agent switched my flight to connect through a different city. Usually, auto follow up emails are sent to those recipients who forgot or ignored your previously sent emails. The service provided by my agent at Professional Travel was wonderful. Thank you for all of your assistance in finding us the right person to help with our travel needs. He had to travel immediately, in the heart of spring break, and with 737 Max planes grounded. Kind regards Lee Foy Travel Online (Booking Service): 4.7 out of 5 stars from 1,153 genuine reviews on Australia's largest opinion site ProductReview.com.au. I was extremely satisfied with Derleng Tours. read more, The best travel agency. In this context, it will specify ways of tourism into several aspects, including joining travelling agency, individual tourism depending on maps, company’s tourism, community’s tourism, institution’s tourism and others. Use these six travel agency advertising samples as a guide. They do so by earning a commission on every hotel night, air ticket, tour or other product they sell. Mr. Dara, the owner, has proven to be very courteous and helpful from the very beginning, trying to organize at the best our trip to Cambodia in the eight days available. (See other review)The last day we changed guides. Doing an annual SWOT analysis is a good pre-requisite to a marketing plan and assists with developing the appropriate goals for your travel practice. | Fortune 100 Energy Provider, Lisa H. | Regional Sales Manager, Marilyn M. We were accomodated at the Kool Hotel. If you want to see, learn and understand a bit of this lovely country this is the company for you. Within the first 90 days of implementation we found our policy adherence and booking process rise from approximately 23% to over 75%. Truly phenomenal! Travel agencies … In my first time interacting with Professional Travel I was blown away in such a positive way by the service I received. We’ve also found that we have a partner in Professional Travel that understands our company and culture. Wonderful communication, empathy, efficiency, going over and above, outside the box thinking — spot on. Again, this reinforces that we made the right decision with Professional Travel! Without Derleng tour, our wonderful tour guide, and driver. Let me tell you how awesome Professional Travel is. Find out about people’s travel habits, so you can customize your services accordingly. The vacation was wonderful and I can not say thank you enough!! Needless to say, there were long delays and missed connecting flights. He is awesome at what he does!My mom and i are very happy with our trip, and with the help of Mr T and Derleng Tours, for making my mom's birthday her best one yet!! This is the version of our website addressed to speakers of English in India. Meanwhile we could enjoy a Cambodian show. more, This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Recommended experiences in and around Siem Reap, Historical & Heritage Tours, Boat Tours, Private Tours, Sightseeing Tours, Day Trips. But first, we must do an good job at assessing the less pleasant aspect of the travel agency… “10 Tips for a Kid-Friendly Summer Cruise” and “6 Benefits of a Staycation” are both fabulous travel blog ideas, and good inspiration for a travel agency blog. The flight was good, the resort incredible! The four-year, £100m campaign began in 2011 and focused on culture, heritage, sport, music, countryside, food and shopping, as well as … | Global Medical Product Manufacturer & Distributor, Geoff S. The return was 89x for … Given the option, I would immediately return to Professional Travel and highly recommend their service and support as a way to manage travel cost, understand spending patterns, and achieve service levels that respond to the most discerning needs of Senior Executives. 3. Tourism is a growing industry (4% annually), and within the industry adventure travel is growing at 10%. She also called me on a couple of occasions to ask questions. This travel agency feedback form is a unique version for expressive evaluation. All the other passengers on my previously booked flights were scrambling to make other arrangements on their own, while I made a simple phone call and ProTrav handled it for me. It went far beyond my prior experiences with all of the travel groups I’ve worked with over the years. These two are a brilliant team. ;) So the next two days the Australian guy accompagnied us.The first evening dinner was included: a buffet dinner. We booked a full day trip with Derleng Tours, our requirements being an english speaking guide, and access to Muslim food. When my company aligned with Professional Travel and Concur as partners in managing our corporate travel, I expected efficiencies and better management of our travel expense — we’ve seen both. encl: … The only reason I'm not giving this travel agency 5-stars is because our tour of Angkor was very good, but not over-the-top fantastic, so there is room for improvement (or, for travellers, some reason to consider other options). Our company would like to endorse Professional Travel for proactively managing our Airline Business Programs and our unused non-refundable ticket inventory. This field is for validation purposes and should be left unchanged. I had a flight cancellation trying to get from Atlanta to Seattle. The $110 charged for my sedan ride to Bangkok for my family seemed like very good value.The only reason I'm not giving this travel agency 5-stars is because our tour of Angkor was very good, but not over-the-top fantastic, so there is room for improvement (or, for travellers, some reason to consider other options). And, at a price we would not have thought possible. When you send a client some place, shoot the Director of Sales or the GM an e-mail. I called ProTrav again, and the agent switched me to a different airline, connecting through a different city, and I got to my final destination with no problems. by emily on July 6, 2012. We will have no hesitation in recommending you to our friends. So for her birthday, I decided a mother-daughter trip to Siem Reap would be perfect! He called Professional Travel for help. The Company offers travel-related services and accommodations, including the following: PandaTip: Use the table in this section of the template to list all services or accommodations that the travel agency will be authorized to sell. Stay away from unusual and funky words that make a bad impact on your travel company. He not just knows the ancient history but really loves the religious and artistic beauty this country offers. Then, today, our CEO was stuck with a multi-times delayed flight, and in a panic about getting home for something very important. If you need to make or change a reservation, please call 1-800-247-0060. Use of Graphics. Instead of remote call centers, we have a local agency with dedicated, experienced personnel to handle our travel needs. These programs have saved us tens of thousands of dollars this year. Click below to learn more about why we chose to join Direct Travel. The first thing you have to do is to find a great name to attract customers. I have used several agencies in the past before switching to Professional Travel – including Carlson, American Express and others. I run customer service and experience for my company, and you are obviously doing a great job. Top Sample Letters Terms: letter of intent for travel agency {0 comments} Follow Up Letter Travel Agency. We would recommend this tour service to anyone visiting Siem Reap, Cambodia, Angkor Wat and the numerous temples surrounding the vicinity. Delta representatives had me booked on a flight that would have resulted in me being extremely late for work Monday morning. She even emailed me throughout the evening of my travel (even past her normal work hours!) Sample travel and hospitality surveys (some templates available only in English) Build customer loyalty. After he mailed it, he realized that it was sent in error and he had no idea where the voucher would end up. What is particularly impressive is their quick response to specific problems our travelers may encounter. MarketingWit gives you a few name ideas and suggestions for your travel agency. | National Energy Provider, Brian M. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When we got there, Mr T went beyond his duties, and actually got us the best spot to watch and capture sunrise on film.We then proceeded to the other temples, Bayon and Ta Phrom, and in between, we walked the grounds. Our driver Mr Thuna and guide Chem Pissa were much much more than tour guides. | Industry-Leading Agriculture Organization, Jeannie L. read more, Based on their very positive tripadvisor reviews, we booked a 2-day Angkor Wat tour with Derleng and used them to arrange our overland car transport from Siem Reap to Bangkok.I found the service and response of this travel agency to be excellent. Your International Department immediately called their contact at Delta’s call center in Minneapolis, explained the situation and had them search for the voucher in their mailroom. Without your agent’s help, I couldn’t have returned home that night and would not have made my flight the next morning to attend an important fundraiser. Thuna is always there with cold water and towels to cool you down.Our family can't sing the praises enough of Derleng and the quality of the service they provide. His mother fell and broke her femur, and was hospitalized for a week following surgery. Thanks again for “hearing” us and helping us find a GREAT solution! Also waterfall, Kball Spean.We had lunch (included) in a place near one of the tempels.In the evening our guide arranged a tuk-tuk to bring us to the centre of Siem Reap. | Global Cryogenic Equipment Manufacturer, Cindy G. Nancy C. | National Auto Insurance Company I had a flight cancellation trying to get from Atlanta to Seattle. A good additional exercise with this list is to translate each feature in a list of benefits – what does each strength mean to clients? Download Sample Travel Agency Consumer Letters in Word. We had an early lunch (included) at a restaurant and then we went to the last temple: Bayon Temple.We were back at the hotel around 3pm so lot’s of time to enjoy the pool. We just returned from our trip to Angkor temples. This saved me over $500 on the refund, paid for my flight, and kept over $300 in the bank for my next Delta flight. Accommodation was also... I was so incredibly grateful for her dedication and compassion during this process, especially since I was worried about not making it home (which I did, thanks to her). Regards, Robert Anderson. I barely made it after running through the airport, but because she was so efficient, I was able to get home on time. A must-do! You can use graphics to tap into those feelings and encourage a potential client to contact you. Our previous TMC never offered this type of relationship! While a nice tour, we found the English of our private guide to only be good, not excellent (I could only understand about 85 to 90% of what he said), and the tour was somewhat "standard." Unlike multiple choice questions in binary form, this template is a question based long answer type format which allows your customers to fully express their views and concerns with the trip and can be customized from top to … We can not wait to plan our next visit with you. This past week, we had some really messy itineraries with cancellations, rebooking, lots of changes, numerous requests — and our agent came through! The planning and timing by the agency was great. Pissa knows how to beat the crowds at the temples, where to get the best photos, the religious history and where to eat well. Not only did the agent find me an alternative, she routed me through Detroit rather than Atlanta to avoid hurricane travel challenges, identified that my original ticket was refundable, and that I had a Delta credit. I want to express my appreciation for your agents. As Chief Talent and Administrative Officer for Rosetta Marketing I was previously accountable for the transition of our agency travel service from a minimally managed process to a centrally managed partner travel program using Professional Travel. In 2018, only 8% of hosted agents and 11% of independent (non-hosted) travel agents reported charging consultation fees. I wanted to express my extreme gratitude to the people at Professional Travel that helped me get out of the northeast on Friday. Meeting the Professional Travel Team really made a huge impression on me of how helpful, warm, and fun you all are. It means the same great people, the same great level of service, with an enhanced ability to utilize and offer the most competitive tools within the travel industry. To meet customer requirements, websites need to be equipped with tons of features. Since 2014 when we switched to Professional Travel, we have found the level of personal service far superior to what we experienced with the other national companies. | American Tire Manufacturing Company, Francine S. The travel agency can train the existing staff by providing specialized knowledge about the different countries by certified courses to cater to FIT. When booking travel, people often choose their destination based on the idea of the trip. I have always received such great customer service from our account manager, the agents and the online support team at ProTrav that I don’t even know if we’re paying for VIP services, because we’re always treated like VIPs. A pity cause I liked Chamnan but he had to do another booking.After breakfast (included) we went to the Tonlé Sap lake. As always, it’s great to have Professional Travel as a partner! Use our guide to research the best travel agency for you. They found it, too, saving our traveler $670. Both the guide and driver were friendly and courteous, and they constantly plied us with free bottled water (and you're going to need that, even in the "cooler" winter months). It needs to be intriguing and informative. As for Mr Thuna his driving is cautious and most considerate. Subscribe to receive news, travel tips, and more. | Risk Management & Insurance Firm, Bryan H. Everything was perfect and perfectly-arranged. HI Ive tried and tried to write a review on a travel agent and have no idea how to. Because we use AMEX for our corporate cards, we have a lot of points that can be used to book flights. I was very pleased with the quality of service and responsiveness provided. Their team of resources consistently delivers first class customer service to us as well as assistance in identifying cost and time saving solutions. Our Solution. Due to their efforts change fees were waived, the cost of the upgrade moderated, and the medical release paperwork needed by the airline was completed as required. Ask for Thuna and Pissa as we did and you will not be disappointed.Thank you Dara Sur, Thuna and Pissa. 48 Cultivate business contacts whenever you can. Yesterday, I was starting my normal travel route as a severe storm passed through my destination. | Global Management Consultancy, Travel Certificates for Corporate Gifting, Visit the Coronavirus Resource Hub for Travel Related News. My emails were promptly responded to, and everyone showed up when they were supposed to. I was able to grab one of the last seats on the next flight [for him], leaving within 45 minutes, and another agent was able to get it ticketed quickly so that he could check-in and still make the flight. | Global Agriculture Information Company, Bette B. The $110 charged for my sedan ride to Bangkok for my family seemed like very good value. The same thing applies to the travel agency websites. 1. It was a good thing too—within two hours, all but three seats were booked! The planning and timing by the agency was great. In this article we’ll inspire you with a good travel agent resume example and show what you can write in the objective, skills, duties and responsibilities sections of the resume. Do you want your inspections to feel as breezy as you make it look on social media, these inspection checklists are for you. At the end of July, my team and I were grounded in Newark after every flight to Cleveland was cancelled. Professional Travel went above and beyond taking the burden of changing plans off our employee and working directly with the airline to facilitate changes in schedule and an upgrade so they could travel comfortably on their trip back to the states. Travel Agency Site Inspection Forms & Checklists In addition to client forms, we also have a few checklists made with travel professionals in mind. Our contact at ProTrav has been an absolute lifesaver for me and our company, finding flights using points and saving our company more than $35,000 in just the last three months. Thanks for making that happen! (Insert Multi-Line Text Field) The Travel Agency will offer the above-listed services and accommodations to business and consumer clients as part of travel packages pursuant to the terms of this travel agency agreement. Visit Britain’s GREAT campaign. | Industrial Maintenance Company, Sara M. Your team’s responsiveness and customer service was beyond expectation – they are truly great at what they do. A Sample Travel Agency Services Proposal for All – This proposal is an all-inclusive Travel Agency business proposal. Leaving out of Midway so much EASIER than O'Hare for international travel. Afterwards the driver brought us back to the hotel.The next day we got up very early to see Angkor Wat by sunrise. And his English was good now be flying back out of this world but working a... I run customer service to us as well as assistance in identifying cost and time solutions. For bold creative and stunning results $ 670 I just wanted you to our friends expectation and found. We made the right person to help with my travel ( even past her normal hours. Feelings and encourage a potential client to contact you of Midway so much time in their company we feel have... Are sent to those recipients who forgot or ignored your previously sent emails his. 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