q. b. (xi) confirm that they have contacted the Tenant and provide a copy of any correspondence between them or details of their discussions. The Landlord must provide the Prescribed Information to the Tenant. By creating a new account, you agree to accept our policy on cookies. and student property associations; Parties means the Landlord and Tenant(s). a. f. Each Party must bear their own costs of participating in the ADR Procedure. Scheme or Insured Scheme means the deposit protection scheme established under the Housing Act 2004 under which the Deposit is retained by the Landlord and a Protection Fee is paid to The DPS to cover the risk of the Landlord failing to pay any Disputed Amount to The DPS;Service means the Deposit Protection Service or The DPS, which provides both Custodial and Insured Tenancy Deposit Schemes; SMS means Short Message Service, otherwise known as text messaging service; Tenancy means an Assured Shorthold Tenancy of a Property under which a Deposit is protected with us or another type of tenancy under which we are at our sole discretion to agree to protect a Deposit on these Terms and Conditions as if the Deposit related to an Assured Shorthold Tenancy; Tenancy Agreement means the written agreement between the Landlord and Tenant relating to the Tenancy of the Property; Tenant’s Evidence Form means the standard Tenant’s evidence form completed by the Tenant containing evidence in response to the Landlord’s Evidence Form; Third Party means a person who has paid a Deposit in respect of a Tenancy to a Landlord on behalf of a Tenant and who is a relevant person for the purposes of Sections 212 to 215 of the Housing Act 2004; You means the Party using the Scheme in accordance with these Insured Scheme Terms and Conditions and your shall be defined accordingly; Working Day means any day on which our offices are open for business. The Court may also order that the Landlord pay compensation of not less than the amount of the Deposit and not more than three times the amount of the Deposit. Upon completion of the steps detailed above, The DPS will forward copies of. (iv) All Landlords requesting Forms will be asked for their Landlord ID and the Deposit ID, where applicable, in order to process requests for Forms. b. This is a Relevant Obligation. c. The Landlord or Letting Agent is responsible for ensuring that the information contained on the Insured Deposit Registration Form is complete, accurate and not misleading. c. If there is a Lead Tenant they must complete the Tenant’s Evidence Form on behalf of all Tenants. The DPS will send the Landlord a reminder 1 month before the Tenancy End Date informing them that The DPS must be notified prior to the Tenancy End Date whether the Tenancy is a) at an end; b) continuing on a periodic basis; or c) renewing as a fixed term Tenancy. (vi) if a Letting Agent or Organisation is acting, attach a copy of their terms of business/management; (vii) attach a schedule of the cost of any works sought to be deducted from the Deposit together with estimates, invoices and receipts (produced by an independent or third party) and photographs if available; (viii) attach a statement of the rent account, if relevant; (ix) where housing benefit has been paid, attach a letter from the Housing Benefit Department stating when it will stop, or that it has stopped; (x) attach any other relevant information including photographs, DVDs, correspondence or receipts. What is Dependants’ Protection Scheme (DPS)? This is a Relevant Obligation. The Dependents' Protection Scheme will be revised from April 2021 onwards. The rates that Guild or PRSAS accredited landlords pay are £15.00 £12.00 for deposits under £500 or £22.20 £20.20 for deposits £500 or greater and there are no joining or annual renewal fees. The Landlord must give the Tenant(s) the opportunity to check and sign the Prescribed Information by way of confirmation that it is correct. If you ever feel that we have fallen short of the standards we set ourselves and you have cause for complaint, please let us know. c. Additional Tenants will have an opportunity, upon receipt of the Deposit submission confirmation, to contact The DPS if (b) above has not been complied with. Deposits are protected to ensure: (i) when Tenants are entitled to it, they get all or part of their Deposit back; (ii) when Tenants are not entitled to get all or part of their Deposit back, all or part of the Deposit is paid to the Landlord; (iii) any Disputes between Tenants and Landlords will be easier to resolve; and. British Landlords Association members have the benefit of using DPS to protect a tenants deposit. If the Deposit is not protected in a Government authorised tenancy deposit scheme and/ or the prescribed information required by the Housing Act 2004 is not provided, Tenants may make an application to Court and the Court may order that the Deposit be repaid to the Tenant or that the Deposit be paid into a Government authorised tenancy deposit scheme. Unless otherwise detailed in these Insured Scheme Terms and Conditions, all time limits will be calculated, as applicable: (i) excluding the day of receipt of Forms or documents by The DPS; and. a. The Tenant’s Evidence Form requires the following information be provided: (i) set out the reasons why the Tenant denies that the Landlord is entitled to some or all of the Disputed Amount; and. (iii) where there is only one Tenant, that Tenant. Online registrants will receive a password activation email. (ii) from the day that Forms or documents are issued by The DPS regardless of the date when they are received or seen by the Parties. b. h. You are responsible for ensuring that any bank account details entered online for repayment are correct. We may use this to publish statistics or case studies, removing any information which may identify any individuals. d. The Lead Tenant will represent the interests of all Joint Tenants and any Third Party, and will act on their behalf specifically in connection with the Tenant’s Evidence Form or any other relevant Form. d. If the Tenant fails to complete and return the Tenant’s Evidence Form so that it is received by The DPS within 14 calendar days of it being issued, The DPS will pay the Disputed Amount out in accordance with the Landlord’s instructions contained within the Notification of Dispute form. Password. e. Incomplete, illegible or unrecognisable Insured Deposit Registration Forms will be rejected and Protection Fees returned to the sending Landlord within 4 Business Days of receipt. a. Notifying the Landlord of a Disputed Amount. Landlords may register online at www.depositprotection.com. a. a. a. In the event of a dispute the English courts shall have jurisdiction. Adjudications are made on the basis of the documentary evidence submitted to The DPS. We will not respond to any email or communication which we deem to be abusive or offensive. This is a Relevant Obligation. i. Click for a printable version of these terms and conditions for serving Prescribed Information. The Party refusing to use our service must start the required court proceedings within 6 months of notifying us of their refusal. But ask anyone what it covers and it is likely … If one, or part of the terms of these Insured Scheme Terms and Conditions proves to be legally unsound or unenforceable in any way, this will not affect the validity of the remaining terms and conditions in any way. Following a period of at least 14 days from the deemed receipt by the Landlord of this notice, if The DPS determines to proceed with either or both of these steps, it shall notify both the Landlord and Tenant of its determination and inform them the date on which the relevant measures shall take effect. To validate their registration the Landlord must click through the link in the email and submit the necessary validation documentation referred to above at clause 5(j). Scheme or Insured Scheme means the deposit protection scheme established under the Housing Act 2004 under which the Deposit is retained by the Landlord and a Protection Fee is paid to The DPS to cover the risk of the Landlord failing to pay any Disputed Amount to The DPS;Service means the Deposit Protection Service or The DPS, which provides both Custodial and Insured Tenancy Deposit Schemes; e. Use of the ADR Procedure is free of charge (other than the Parties’ own costs) to the Landlord and Tenant. 16. e. It is the Landlord’s sole responsibility to provide The DPS with a signed, valid, written tenancy agreement for the purposes of Adjudication when requested and in any event before the case is passed to the Adjudicator. The current sum … 10. Lead Tenant’s will be able to amend or update Tenants’ email addresses and telephone numbers. An original or certified copy of the Tenancy Agreement relating to the initial Tenancy proposed for protection; AND. From 1 April 2021, the changes in premium and sum assured will take effect. d. Putting a Dispute through the ADR Procedure does not remove the duty of one party to pay the other any other amounts which are due. Easy - The DPS insured scheme will not be charging membership or annual renewal fees to its customers, so no membership paperwork to contend with either! (iv) Tenants are encouraged to look after the property they are renting. Online Insured Deposit Registration Forms. The premiums rise to $84 from ages 40 to 44, and to $144 from ages 45 to 49. b. It will not affect our right to enforce the term strictly again when we wish to. Lead Tenants will be able to update their own contact details, Tenants’ email addresses and telephone numbers at any time online. e. It is the responsibility of the Landlord completing the Insured Deposit Registration Form to ensure that the responsibilities of the Lead Tenant are fully understood by all Tenants, and any Third Party, and that the Lead Tenant is nominated by all of the Joint Tenants and any Third Party. Currently, DPS is administered by two insurers, Great Eastern Life and NTUC Income. It is the sole responsibility of the landlord of a Tenancy to complete all due diligence required on the Agent appointed by them to register their Tenant(s) Deposit(s) with The DPS. Please see clause 33 in particular for further details regarding the possible sanctions for non-compliance. A fee of £25.89 will be charged for the processing of a payment to an overseas bank account, Full details of the Protection Fees payable can be found at www.depositprotection.com. h. The Adjudicator can only make a Decision to award up to the value of the Disputed Amount. Deposit insurance protects your savings if your financial institution fails. If the Landlord does not respond to this notification prior to the Tenancy End Date The DPS will close the Deposit and inform the Landlord and all Tenants that the Deposit is no longer protected. (iii) All transactions processed via the online service will be processed in real time. We use cookies to ensure that we give you the best experience on our website. b. From time to time we may change these Terms and Conditions. For the purposes of these Terms and Conditions, the term Landlord includes a Letting Agent or Organisation, save where the context dictates otherwise; Landlord’s Evidence Form means the standard Landlord’s evidence form completed by the Landlord containing evidence in support of the Dispute; Landlord ID This is the unique identifying reference number we give to the Landlord when they register with us; (i) in the case of Joint Tenants, one of their number who has been nominated to act on their behalf; and, (ii) where there is a Third Party, the person nominated to act on behalf of the Tenant(s) and the Third Party; and. a. The DPS insured scheme will not be charging registration fees to its customers and will provide industry competitive protection fees for landlords and letting agents when the scheme launches in April. n. Evidence submissions can be made only to the Dispute Resolution Team by post to the address set out in 4(c), or by email to disputes@depositprotection.com. a. f. The printed Insured Online Cheque Submission Form and Protection Fee cheque should be sent to the address set out in Section 4(c). (xi) a mobile phone number or email address for the Tenant / Lead Tenant. Once the registration has been validated a welcome email will be sent to the email address provided. These are every Monday to Friday, excluding bank holidays in England and Wales. e. If a Tenant has no current address for the Landlord or the Landlord fails to respond to the Tenant’s written notice asking whether the Landlord accepts that the Tenant should be paid some or all of the Deposit within 14 calendar days of the end of the Tenancy, the Tenant should follow the End of Tenancy process (as detailed in Section 17). Following confirmation from the Landlord of agreement to use the ADR service in order to resolve the Dispute, The DPS will issue a Landlord’s Evidence Form to the Landlord. If a communication from you is found to contain a virus, The DPS shall not be obliged to receive or act upon such communication. Disputes will only be referred to Adjudication if both the Landlord and Tenant comply with these Insured Scheme Terms and Conditions. h. The DPS will not tolerate abusive or offensive behaviour towards staff members. i. a. l. We will make payments according to the method specified by the relevant Parties. c. Updates, changes and additions to information held by The DPS can only be made by the Landlord or the Lead Tenant. Currently, it is based on a maximum sum assured of $46,000 and is standard across insurers. f. Should the cheque not meet any of the criteria above The DPS reserves the right to reject the Insured Deposit Registration Form and return the cheque and the Insured Deposit Registration Form to the Landlord within 4 Business Days of receipt, identifying the reason for rejection. c. If the Landlord is unable to provide any of the information detailed in Section 19(b) above, they must explain to The DPS why they are unable to do so and The DPS will then exercise its discretion as to whether to allow the Dispute to proceed to Adjudication notwithstanding such failure. The DPS is an opt-out term life insurance policy that provides all eligible CPF members with a sum assured of $46,000. b. Data Protection Notice/ Privacy Policy. Except where The DPS has been negligent, The DPS does not accept any responsibility for any interception, redirection, corruption, copying, reading, tampering or loss of confidentiality which may take place either once an email message has been sent by The DPS or prior to any email message being received by The DPS or for any losses, claims, damages or expenses which may be suffered or incurred by you as a result of any such interception, redirection, corruption, copying, reading, tampering or loss of confidentiality. For landlords with a small number of deposits, the free version is still as good an option as any. All correspondence and completed paper Forms should be submitted to: (ii) Paper Forms can be requested via The DPS helpline on 0330 303 0033. Use the discount code below. Return of photocopied or altered forms will not be acceptable. e. Changes made via the online service will only be possible for registered Landlords or Lead Tenants logged onto the Service. Confirmations will not be delivered to Landlords or Tenants until the Insured Deposit Registration Form has been processed. Please see clause 33 in particular for further details regarding the possible sanctions for non-compliance. c. The Adjudicator will be fair and unbiased and will make a Decision based on the evidence contained in the Dispute Papers. In order to register a Deposit through the Insured Scheme, the Landlord must be a resident of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man (the “Permitted Territories”). The Central Provident Fund will increase the sum assured for the Dependant’ Protection Scheme (DPS) term life insurance to S$70,000 from 1 April 2021. This notification will also request confirmation that the Landlord agrees to use the ADR service in order to resolve the Dispute. Affordable term-life insurance that automatically covers all Singapore Citizens and Permanent Resident CPF members who are aged 21 to 60 years old. Paper Insured Deposit Registration Forms. 11. s. A Party must, provide any further information or documentation that The DPS may request from time to time . The DPS does not accept liability for any indirect or consequential loss suffered anybody or for any loss, which does not arise as a result of its negligence, wilful default or fraud. To send us a letter, you can write to us here at the address in section 4. However, most people do not realise that the DPS premiums increase significantly when the insured member reaches 40. How much do the DPS premiums cost? a. Guild or PRSAS Members using DPS (with discount code) Deposit Protection Service (DPS) Under £500: £12.00: £15.00: £500 or over: £20.20: £22.20: Joining / Membership fees Nil Nil: Fee when tenancy turns statutory periodic Nil Nil: Annual renewal fee: Nil: Nil If callers are unable to provide satisfactory answers to questions posed to establish the positive identity of the caller, the call will not be able to proceed. (vi) Any other obligation set out in these terms and conditions which we have identified as being a Relevant Obligation. f. You must contact us immediately if you suspect that your password, Landlord ID, Tenant ID, Repayment ID or log in details have been lost, disclosed to, or obtained by anyone who is not authorised to have them, and that their integrity is threatened. 2. Unless otherwise detailed in these Insured Scheme Terms and Conditions, The DPS shall endeavour to process all Forms within 4 Business Days of receipt. Only cheques will be accepted as payment for paper Insured Deposit Registration Forms. (ii) Parties may communicate with The DPS by completing an online Enquiry Form available through the Frequently Asked Questions at www.depositprotection.com or, if a Dispute is being dealt with under the ADR Procedure, by emailing disputes@depositprotection.com. d. Insured Deposit Registration Forms will be processed within 4 Business Days of receipt by The DPS. This email will contain the Landlord’s ID. DPS is a term-life insurance scheme for CPF members. The Landlord’s Evidence Form should include but is not limited to the following information: (i) a statement of the precise issues which are in Dispute and the reasons for the amount of any Deposit claimed by the Landlord; (ii) attach the signed check-in inventory and schedule of condition; (iv) attach the signed check-out inventory and schedule of condition; (v) attach a signed and legally compliant written tenancy agreement. If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. d. Following receipt of the Landlord’s Evidence Form, The DPS may request additional information or clarification. A “Party” means one or the other; Pay as you go means the payment method available for the protection of Deposits to Landlords and Organisations upon registration with the Insured Scheme; Prescribed Information means the information which must be provided by the Landlord to Tenant(s) in accordance with the Housing (Tenancy Deposits) Prescribed Information Order 2007; Protection Fee means the fee required to be paid to The DPS by the Landlord to complete the registration of a Deposit received by the Landlord; Relevant Obligation shall have the meaning set out in clause 33. The coverage is worldwide and you will be insured up to the end of the policy year during which you turn 60 years old. We do not accept liability for the actions of any third parties including Letting Agents. What happens after the Deposit has been protected? Please see clause 33 in particular for further details regarding the possible sanctions for non-compliance. c. At the end of the Tenancy, the Landlord and Tenant should attempt to agree the basis for part or all of the Deposit to be returned by the Landlord to the Tenant. Article below has been updated May 2016 – All approved schemes now operate an insured and custodial tenancy deposit scheme. If they do not, we may award the disputed amount to the other Party. Here’s what you get with DPS. Confirmations will not be delivered to Landlords or Tenants until the Insured Online Cheque Submission Form is processed. b. The DPS will provide the confirmation detailed in section 12 of these Insured Scheme Terms and Conditions but The DPS cannot provide the Prescribed Information on behalf of Landlords. Letting Agent This is the letting agent who lets or manages a property on the Landlord’s behalf; Notification of Dispute Form means the form sent to a Landlord by The DPS following receipt of a Disputed Amount Confirmation Form from the Tenant; Organisation this is a company who lets or manages a property on the Landlord’s behalf or on its own account including Housing Associations, the N.H.S. For all Insured Online Cheque Submission Forms that are successfully processed, cheques will be banked within 1 Business Day of receipt. d. The following information is a mandatory requirement on all Insured Deposit Registration Forms: (ii) Landlord name / Letting Agent or Organisation name / trading title; (iii) house number / name and first line of address of Tenancy property; (vii) date Deposit received by the Landlord; (viii) Deposit amount received by the Landlord; (ix) full name and title of Tenant / Lead Tenant / Third Party; (x) in the case of Joint Tenants, the full name and title of all Tenants that are party to the Joint Tenancy; and. g. The Landlord and Tenant are free to settle the Dispute between them on an agreed basis at any time prior to them consenting to refer the Dispute to ADR but they must both then notify The DPS of their agreement to do so (by providing an instruction signed by both Parties), so that The DPS can terminate the ADR Procedure and register that the Landlord has returned the Deposit in accordance with that agreement. • how much will an insurance scheme cost and how should it be funded? i. Until such notification is received by us, The DPS will assume that any instructions received in electronic form, on the telephone or in writing which have been authenticated by your Landlord ID or Tenant ID and your Repayment ID are genuine and are valid instructions from you and The DPS will act accordingly. This form is for landlords and letting agents who want to create an Insured scheme account. Confirmation of an Insured Deposit closure. The Tenant’s Evidence Form must be fully and properly completed by the Tenant and received by The DPS within 14 calendar days of it being issued. If you would like a paper copy, call or email us. m. The Adjudicator may take the initiative in ascertaining the facts and the law. It costs £57.50 to join the scheme and then £29.36 for each property protected. This is a Relevant Obligation. The DPS consider the following obligations (whether set out in these terms or otherwise applicable) to be ‘Relevant Obligations’ for the purposes of paragraph 5(7) (b) of Schedule 10 of the Housing Act: (i) Any obligation to ensure the completeness and/or accuracy of any information or documentation supplied to The DPS; (ii) Any obligation to respond to requests for further information or documentation or otherwise assist any due diligence carried out by or on behalf of The DPS; (iii) Any obligation requiring the payment of any fee including any Protection Fee; (iv) Any obligation to lodge with The DPS any Disputed Amount following a request from The DPS to do so; (v) Any obligation to comply with any laws, rules, regulations or codes; and. Be covered for up to a maximum sum assured of $46,000. h. If monies are fraudulently released from the Insured Scheme as a result of an Agent, Landlord or Tenant not informing The DPS that there has been an amendment made to their details, to which they have not consented, The DPS will not be held liable for any loss incurred. i. Any digital evidence must be signed or a statement should be attached signed by the party providing them and showing the date on which they were taken. b. An original or certified copy of any ONE of the following items in relation to the Landlord’s* address:(i) Local authority tax bill relating to the current tax year;(ii) Current UK/EEA photo-card driving licence or blue disabled driver’s licence;(iii) Current full UK driving licence (old paper version);(iv) Utility bill no older than three months (not including a mobile phone bill), or a certificate from a supplier of utilities confirming the arrangement to pay for the services on pre-payment terms; (v) Bank or building society statement (not printed from the internet) which includes the account holder’s address; (vi) Current home or motor insurance certificate (issued within last 12 months, can only be used by policy holder); (vii) Mortgage statement (no more than 12 months old). The DPS will send such notification via e-mail, SMS or postal communication. c. All cheques must be made payable to The Deposit Protection Service, be dated in the past within 3 months of the date of processing, signed by an authorised signatory of the account, drawn on a UK bank and in pounds Sterling. (The DPS will issue a confirmation of receipt of the Protection Fee 5 calendar days after the Insured Online Cheque Submission Form has been processed and, where applicable, of the cheque for the Protection Fee clearing). Download a suitable tenancy agreement for use with the DPS which contains the prescribed information via our Tenancy Builder. We hope that you are always satisfied with our service, however, if you are unhappy with our service, we have a complaints handling procedure. Within these three approved schemes, there are two types of scheme: custodial and insurance. h. You are responsible for keeping any passwords in relation to The DPS as secure as possible. The DPS’s Data Protection Notice/ Privacy Policy can be viewed by visiting https://www.depositprotection.com/privacy-policy or by calling 0330 303 0030 to request a copy. For instance, the annual premium stands at $36 for those below 35 and it goes up to $48 at the next age band of 35 to 39. a court order is received, directing The DPS to release the funds to the appropriate party; a written instruction is received which is signed by both parties agreeing on the distribution of the Disputed Amount. Following the change, this is the breakdown for the coverage: Between 21 and below 60 years old: Sum assured will become S$70,000. The Adjudicator may correct accidental slips or omissions in Decisions within 30 days of the Decision. All paper Insured Deposit Registration Forms should be sent to the address set out in Section 4(c). 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